"Suffered heart attack"

About: Cumberland Infirmary

Anything else?

I spent the first night bursting for the toilet surrounded by wires attached to my body. In the morning I was told there was an alarm button I could have pressed, but no one had informed me of this fact. After 4 days I was moved to Newcastle for surgery. Freeman is a hospital of excellence. The difference in expertise, work ethic and care was amazing. I felt safe from the moment I arrived at Newcastle, a feeling I never experienced at Carlisle. In a nutshell I felt I was a patient at Newcastle where the staff were doing their utmost to make me better, and they made me feel important. At Carlisle I felt I was an inconvenience, and that the staff were the important people. A massive change of attitude is needed. I am sure better persons than me have tried to remedy this dreadful situation. I had 3 further appointments at Carlisle over the next 6 months. Absolutely farcical. The first test I never received the results and no-one turned up for the next 2. I received an oral apology on the last appointment. Can you wonder why results at Carlisle are so terrible.

Story from NHS Choices

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Response from Cumberland Infirmary

Thank you for posting your feedback on the NHS Choices website and we are sorry that you feel the care you received from our hospitals was not a good experience. Our nursing teams are carrying out intentional rounding on all wards which means that they are visiting patients regularly to see if they are comfortable or need anything. We are finding this has improved the experience of our patients with over 85% of our inpatients saying their care was excellent, very good or good.

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