"Day patient on ward 15"

About: Wansbeck Hospital

Anything else?

Excellent from start to finish So well organised and efficient , very slick Extremely clean and comfortable ward and surroundings Nursing staff and doctors are excellent and very thorough Can t recommend them all enough Day patient receiving general anaesthetic for a knee injury cartilage repair

Story from NHS Choices

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Response from Wansbeck Hospital

Dear Sandra, We are naturally delighted to receive this wonderful praise for care you received following your knee injury. It is very kind of you to take the time to give us this feedback and make note of all the things that made a difference for you. Thank you. I hope you are recovering well at home and that your pain is manageable. As an organisation we take a lot of time to regularly measure and improve all the aspects of care you talk about : the reliability and consistency of care, the cleanliness of our environments, the quality of relationships with our nurses and doctors. We know these are among the things that our patients care about the most so our staff pay a lot of attention to getting these things right. It means everything to them to learn that their efforts have been appreciated and valued by the patients they serve so I will ensure your lovely comments are passed on with pride. Many thanks again, Annie Annie Laverty

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