"Satisfied repeat visitor"

About: The Royal London Hospital

Anything else?

I fractured both my ankles in January 2013 and have visited the Fracture Clinic and Outpatient Physiotherapy numerous times and am still undergoing treatment. I have been repeatedly impressed by the level of service, even at busy times. I have found that all medical staff (consultants, nurses and physiotherapists) have been friendly, efficient and helpful I have always felt that i was in good hands. I have been less impressed with some of the administrative staff, who could do with improving their patient handling and "customer service". However, overall I am very happy with the treatment i have received.

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Response from The Royal London Hospital

Thank you so much for taking the time to make such a positive comment about the Orthopaedics department at the Royal London Hospital, Barts Health NHS Trust. Your feedback is greatly appreciated and will be passed onto the service manager and Head of Nursing to share among the team.

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