"Poor Service and rude administrative staff"

About: Trowbridge Community Hospital

Anything else?

Follow minor injury issues, some treatments were to be performed in this facility however, there were only several nurses. It was not possible to review the case with a qualified doctor. We had to go later to another A&E facility in Gloucestershire to get appropriate treatments. Administrative staff was rude, unhelpful, oblivious to patient pain. It appeared that their main concern was the paperwork rather than getting people the care they need. They would not even help the "next of kin" to locate their injured loved one. Very poor.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Updates, changes and questions related to this story