"Problems with exzema"

About: Darlington Memorial Hospital

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I have been having problems with exzema in my ears and most of the staff have been great. On my last visit the consultant did not want to listen I tried talking to him. He wrote back to my GP and said I bitterly twisted. I was really upset by these comments. He said only I could break the cycle. I have tried everything. Generally the staff are lovely. I understand the consultant had a very busy day. I only asked him why I had noises in my ear. I never twisted but merely asked a question. I was made to feel like I was a piece of meat and not a human being. I have to say the other consultant was lovely.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your appointment in the Ear, Nose and Throat (ENT) Clinic at Darlington Memorial Hospital in June 2013. I am very sorry to hear that you were unhappy the attitude of the consultant on this occasion and also the content of the letter sent to your GP. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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