"Lady was not that pleasant on the phone"

About: Telford referral and quality service (TRAQS)

(as a service user),

My carer had a phone call from TRAQS. Had to ring a few times as didn't know who was ringing for.

Lady was not that pleasant on the phone, quite frustrating to say the least.

Appointment wise was through quite a lot quicker than expected.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to comment on the service you have recieved from TRAQS. It is disappointing to note that you felt our service was below standard. All feedback is anonymous and therefore I am unable to look into your referral. However, all calls are recorded and if you would like to contact me at TRAQS on 01952 580441 I will be happy to review the call made and take any appropriate action.

I am pleased that you received an appointment quickly and I wish you well for the future.

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