"admission to A&E following accident"

About: William Harvey Hospital

Anything else?

I was admitted following a motorcycle accident on the 9th of July. Everyone from the porters, ambulance crew, nurses, radiographers,to doctors and consultants were kind, considerate and professional at all times in spite of their heavy workload and responsibilities. In these days of media bashing of the NHS it is good to know that the vast majority of staff are still committed to achieving high standards of patient care in a management -heavy system.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you very much for providing us with feedback, we are very proud of our staff who provide excellent care with kindness and consideration. I will make sure that they receive your feedback. Hope you are recovering well from your accident.

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Response from William Harvey Hospital

Thank you for taking the time to provide us with positive feedback which will be shared with the A&E department and staff. As a trust we recognise the importance of postive feedback as a motivational tool for staff and also use the information to learn about what gives our clients a good customer service. I hope you are now fully recovered.

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