"Identifying the experts"

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

My Mum has been recieving excellent treatment in Critcal Care and Ward 306 for over a month now. As a daily visitor along with my disabled Dad we have been involved in a few situations which, with a little more knowledge on our behalf, would have made life less stressful for my Mum, ourselves and all the staff. It is very difficult for patients and visitors to identify who is who on the ward and their role. All the staff have their own expertise and are all valued equally for their part in a patients recovery however recognition of uniforms by a simple chart within the ward would help prevent confusion in what is sometimes a very stressful environment. I acknowledge that ID badges are in clear view but I doubt many would argue that they are hard to read when none of the staff ever stand still long enough for us to read them. Bless them all. The directional arrows on the approaching lifts are impossible to see from any given point but I have realised that one warning 'ping' means that particular lift is going up and two 'pings' means that particular lift is going down, an observation I would like to pass on to anybody who like me has tried to steer a heavy wheelchair towards a gaping hole only to find it going in the wrong direction. I am an ex smoker but I was pleased to see that sense has prevailed in moving the smoking area away from the delightful fresh fruit stall at the main entrance and thus prevents all visitors having to walk through the daily fog. Now, would it be possible to get a dedicated bus lane outside the main entrance and also stop the taxi's parking long term in the drop zone? Probably a bit too much to ask in this feedback :-) Thank you so much for all that you do .

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