"Dismal nursing care and poor complaint procedure and no aftercare"

About: Medway Maritime Hospital / Pain Management

(as a parent/guardian),

As a senior lecturer in nursing, I had the misfortune to have my son admitted to the Medway. Had I known how poorly he would be treated I would have taken him elsewhere. The ambulance staff were superb, accident and emergency staff were adequate but the staff I met on Arethusa ward were in my opinion a disgrace to the profession. This is not only my opinion. It is reinforced by a colleague who also visited and witnessed the apparent lack of facilities, seemingly extremely poor pain control and the general poor attitude of the staff we met. It seemed I only managed to get an apology out of them when they were happy I wasn't going to sue.

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Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust

Thank you for your feedback.

I understand that your concerns were raised through our formal complaint process at the begining of the year and that you felt disappointed in the response following the investigation.

If you feel that you need to discuss the issues further then please contact our Patient Advice and Liaison Service on 01634 825004 or 01634 830000 ex 5793, Monday to Friday, 9am - 5pm. who will be happy to listen.

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