"A&E triage system"

About: Liskeard Community Hospital

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My husband has just been seen in the Triage system at Liskeard hospital for a dog bite. The receptionist was a bit offhand and said that we would be waiting about an hour. A head injury came in after us and was seen before us - quite rightly so. After 1.5 hours I found the nurse and asked how much longer did they think we would have to wait - maybe and hour or two or more they said. Sadly I didn't get their name, but they and another nurse there - not the one who eventually saw my husband, who was very polite - were both off hand. When a young adult with a grazed knee - probably 15 years old - was seen before us and when I asked why I was told to refer to the Triage notice in that 'children go first'. They should read their own notices as both in the waiting room do not mention that children go first. I thought that Triage meant that serious goes before minor injury. When I was training as a radiographer many years ago we were taught ' hospital practice and care of the patient' as a subject. I think that this should be taught to nurses nowadays. There was a total lack of consideration for the waiting patients - and not just us! There was a total lack of communication and the attitude of the two nurses on duty - not, as I said before, the one who saw my husband - was rude, offhand and, frankly, not very pleasant. If all their cubicles are filled with patients waiting for ambulances, surely a polite mention every now and then would not go amiss. It wasn't as if they were run off their feet waiting for cubicles to empty. I'm sorry to complain, but it's time that a patient is treated as a 'customer' and given a bit more respect, care and kindness. No wonder the NHS has bad press at times!

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Response from Liskeard Community Hospital

Thank you for taking the time to feed back to us. It is very important that we are compassionate and caring towards all our patients and their families irrespective of how busy we are. Actual examples help us to improve services and give direct feedback to staff from a patients perspective and help us to improve the care we give.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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