"Traumatic experience"

About: Castle Hill Hospital

Anything else?

My Mum had a pacemaker fitted on Tuesday. The staff in the cardiac ward were wonderful which did help since she has been left traumatised from the operation itself. The operation took two hours and towards the end of the procedure she started feeling intense pain, she kept telling the surgeon and nurse that she was in tremendous pain and at one stage was actually screaming, sobbing and hyperventilating as she was in so much pain. She was told they'd almost finished and anyway it was just like going to the dentist and she needed to stop the shallow breathing. She has a serious heart condition ! Eventually she was reluctantly given more local anaesthetic but was still in pain as the operation continued before it had started to work. I only hope the pacemaker is successful as she has been left traumatised by the operation and is very concerned if she has to go back in for follow up procedures. I am appalled that in this day and age a patient with a serious heart condition can be put through such an awful experience. Thank you to the staff on the ward as it has helped that the after care was so good.

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Response from Jackie Wileman, PALS Officer, Hull and East Yorkshire Hospitals NHS Trust

Thank you for placing your posting on the Patient Opinion website. We are so sorry to read of your mum's recent experience and if you let us have more detail we will ensure the circumstances are investigated and that staff concerned are made aware.

Should you wish to discuss this matter further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk. Please be aware that, to conform to our legal obligations, we would need your mum's consent to raise the concern.

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Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

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Response from Castle Hill Hospital

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