"Transport was very late, causing me additional stress."

About: Cannock Chase Hospital Telford referral and quality service (TRAQS) West Midlands Ambulance Service NHS Foundation Trust

(as the patient),

As a registered blind person, it was not easy to sort out appointments. Hospital transport not booked for me. No map enclosed for information and insufficient details of doctors name and what I was coming for.

The other hospital sent no medical records, enquiring about further investigations and I was not told to bring these records.

No personal details were held, such as my medication etc, and time took to do this and wasted more time.

Took 6 weeks to get an appointment and this was an urgent referral.

Unfortunately transport was very late, causing me additional stress.

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "Wooded249"

I am sorry to hear that your recent experience was unsatisfactory. We are constantly looking at ways to improve the way we deliver our services, particularly for patient's with a disability causing additional problems and I would be really keen to have an opportunity to speak to you in person to discuss this.

My direct line is 01785 887693

Kind Regards

Angela Grocott

Head of Patient Experience

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