"Terrible communication"

Anything else?

I visited a gynecologist in May and was referred to a hysteroscopy. I was told that I will have to wait for about 4 weeks to get everything done. 3 weeks had past and I had not heard from them. I then decided to call them myself. I dialled outpatient department, but the secretary was on holiday - she asked in her voicemail not to leave any message and there was no redirection available. I then e-mailed outpatient department with my query, but have still not got any response. I called colposcopy clinic, where I was treated before, in hope that they could look up my profile etc. The lady there was actually very nice, but told me that I was still on the waiting list and apparently there was no eaxct date for my operation. One and a half month after my initial consultation, I got an e-mail from St.Mary's hospital saying that I missed my outpatient appointment, which was one week ago (and that I will have to be referred again)! I was extremely furious and called the hospital again, using the phone number from the letter. No one could help me out there and I had to call 5 different numbers, everytime being redirected to another "responsible" person. Eventually, I was given a chance to explain the situation. I said that I received no letters from the hospital, I got no calls, and I was actually told that I was still on the waiting list a couple of weeks ago. The lady promised to talk to (another) responsible nurse and figure everything out. One week later I received another letter. It said that hospital offered me *multiple* dates for the opperation, that they *tried hard* to contact me, but got no response to *any* of their letters!!! And, of course, that I had to be redireced again if I still needed the operation. They left me speechless