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Rude. Disorganised. No patient tracking. They lost...

Story from nhs.uk

"Rude. Disorganised. No patient tracking. They lost..."

About: Tameside General Hospital

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Catalogue of errors. Slow to treat an emergency. Lost between departments. They thouhght I had gone home! Nurses arguing with patient. Cleaners being shouted at by supervisor. Not updated on test results in a timely manner. Raised concerns with PALS but no response after 12 months. I will not attend this place again unless changes are effected.

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust 10 years ago
John Goodenough
Director of Nursing,
Tameside Hospital NHS Foundation Trust

Submitted on 18/07/2013 at 09:19
Published on Care Opinion at 10:56

I am sorry that you have not had a response to the issues you have raised. Can I ask that you contact the complaints department on 0161 922 6025, so that we can address this issue as a matter of urgency.

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk”

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Response from Tameside General Hospital 10 years ago
Tameside General Hospital

Submitted on 18/07/2013 at 10:45
Published on nhs.uk on 19/07/2013 at 04:00

I am sorry that you have not had a response to the issues you have raised. Can I ask that you contact the complaints department on 0161 922 6025, so that we can address this issue as a matter of urgency. Kind regards, John Goodenough Director of Nursing ‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at john.goodenough@tgh.nhs.uk”

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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