"Calderdale A and E stroke protocol"

About: Calderdale Royal Hospital

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Following a previous ischemia I have since suffered a number of stroke like episodes which have required me to attend a and e. Today I lost the use of my right side, my face was drooping and my speech was slurring my family took me to Calderdale as it was quicker than ambulance I was told to sit in the waiting room and had to wait to see the triage nurse who proceeded to quibble about previous diagnosis and then sent me back into the waiting room where I had to wait for over an hour to see the Dr. No mention of stroke protocol was made and I was given a blood test and told verbally to attend the TIA clinic. I had to ask the nurse to write the details down as I can't remember especially on the throes of an attack. The dr kept asking me what had happened if he had seen me on arrival he could have seen for himself. Surely with all the media coverage showing stroke effects I should have been triaged quicker and assessed if it was a full stroke the chance of permanent damage increases the longer treatment is not started. I have lost all confidence in Calderdale hospital.

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Response from Calderdale Royal Hospital

We are very disappointed to hear of your poor experience of our services. We are always keen to investigate incidences such as those you report to look at what happened and ensure our service is improved in the future. If you would like us to do this on your behalf, please contact our Patient Advice and Complaints Service on 0800 013 0018 or by email to patientadvice@cht.nhs.uk with full details of your experience. We are grateful to you for providing this feedback and encourage you to get in touch so we are able to investigate.

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