"I didn't like much about ..."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

I didn't like much about this hospital, it is dirty and I felt like a nobody.

the nurses were uncaring and were too tired to do their job properly.

instead of doing their job they were found standing at the nurses station chatting about how they got drunk the night before!

What could be improved

cleanliness! they should have a matron on every ward who is in charge of the nurses. like it was in the 1950's there wasn't any hospital bugs then!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Princess Royal Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, so we are always disappointed if the services provided in our hospitals do not meet your expectations.

We are keen to learn from your experiences so that we can improve our services in future.

In order to protect your privacy, the NHS Choices website does not share your contact information with us. So, if you would like us to investigate this matter further then please contact our Patient Services department by writing to:

Maggie Hulme, Head of Patient Services, The Shrewsbury and Telford Hospital NHS Trust

Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, Shropshire SY3 8XQ


Princess Royal Hospital, Grainger Drive, Apley Castle, Telford, Shropshire TF1 6TF

More information about how to make comments, complimements and complaints about our services can be found on our website at www.sath.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful