"Hospital Feedback."

About: Nuffield Health, Plymouth Hospital

Anything else?

I had my gall bladder removed on the nhs at Nuffield. I was there 13 hours and not once offered a hot drink even though I saw the lady with the tea cart 6 times giving out hot drinks to the private customers I was offered one meal in the 13 hours (but this was one very nice meal) I have other problems like fibromyalgia and chronic back and pelvic pain use a wheelchair sometimes and the nurse had no idea why I was in so much pain I tried explaining many times it wasn't the procedure that had me hurting it was the chair I was sat in for 13 hours you know things like that cause your pain to worsen it was like she just didn't believe me until I was leaving and screaming in pain this is when she finally got me a wheelchair and kinda apologised saying she had no idea I had other disabilities. to be honest she should have known. I shouldn't have to explain myself to everyone and literally beg for pain relief in a hospital of all places you should be in no pain.

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Response from Nuffield Health, Plymouth Hospital

I am very sorry to hear that your experience at the Nuffield Hospital in Plymouth was not to the levels that I would expect us to provide to all patients, whether NHS or Private. I am also sorry that your feedback was not passed on to me at the time it was made; I would have liked for you to contact me directly at the time. If you would like to follow up on this, please write directly to the Hospital Director, Nuffield Health, Plymouth Hospital, Derriford Road, PL6 8BG.

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