"Thank you BRI"

About: Bristol Royal Infirmary

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Last Tuesday i slipped on yogurt and broke my arm. Once they finally sent for an ambulance (after an hour and a half) a paramedic arrived and was wonderfully reassuring, calm and efficient. In fact, from the moment I was in his care till leaving the hospital I had nothing but excellent care. The staff had the right balance of sympathy and efficiency. The nurse practitioner treated me as if I was the only person he needed to see that morning and was very reassuring. I was able to leave the clinic with the follow up appointment already sorted for just two days later. The consultant, when i met him, was able to explain my recovery and treatment and, once again, I did not feel hurried, rather felt in control.

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Response from Bristol Royal Infirmary

Thank you for taking the time to provide us with feedback via NHS Choices. We value all of the comments we receive and will pass yours on to the team in the Emergency Department.

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