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Physiotherapy phone lines

Story from nhs.uk

"Physiotherapy phone lines"

About: King George Hospital

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Second attempt at leaving a comment - tried ringing for an appointment as advised in your letter. Have tried on numerous occasions to get through on phone but always engaged. Have left details and reference number on message system and still not been contacted re an appointment. As you only have two weeks in which to contact the department or you will be discharged from the system this makes life difficult. I suppose I will have to go to the hospital directly

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Responses

Response from King George Hospital 10 years ago
King George Hospital

Submitted on 05/09/2013 at 16:31
Published on nhs.uk on 06/09/2013 at 04:00

I’m sorry to hear that you have had such difficulties getting through to us on the telephone. Unfortunately we know that there have been problems with this, and we are working hard to improve the situation. However, it is unacceptable that you have left your details and no-one has got back to you. This must be extremely frustrating. If you would like to contact our PALS team on 01708 435454 or email PALS@bhrhospitals.nhs.uk with further details, we can investigate this for you and address this with the relevant department. Yours sincerely Flo Panel-Coates Director of Nursing

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