"Appalling administration."

About: Manchester Royal Infirmary

Anything else?

I was referred to the Cardiology Dept in the first week of April 2013. A couple of weeks later i emailed the secretary who advised me that i would receive a letter in the next couple of weeks Its now July 8th 2013 and still no letter. I telephoned Cardiology this morning who advised me that i am not on the system I asked to speak to the admin manager and was told they were busy, but they will telephone you. Still waiting for the call. This is not the first time i have had problems with appointments and frankly i find it a disgrace that no member of staff takes ownership of patient issues. My patient care has been first class, but admin lets The Mri down. As a heart patient i really could do without the stress of making telephone calls/emails, and then getting no response.

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Response from Manchester Royal Infirmary

We are very sorry to learn of the poor administration service you have experienced from the Cardiology secretarial team at the Manchester Heart Centre. Please accept our sincere apologies for the distress and inconvenience caused. We would like to assure you that your concerns have been forwarded to the administration manager for the Manchester Heart Centre, who will highlight the issues you have raised to the team and will work with them to prevent your experience happening to other patients. We are pleased to hear that your patient care has been first class and once again we are sorry that this has not been your experience of the secretarial team. Please feel free to contact the Cardiology administration Manager on 0161 910 1600 who will be more than happy to assist you further. I wish you well for your ongoing care. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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