"A&E visit after RTA: Care received second to none"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I arrived at A&E having accompanied my friends in an accident on the M25. From the moment I walked in a nurse came to see if I was ok. I had previously been checked by a paramedic and was told I was ok but the nurse insisted I be checked out as I had a sore neck.

I was immediately seen and told that to be on the safe side I was to lie down and have a collar on until they were sure I had no neck damage. The nurses that looked after me and the doctors and the porters were all fantastic. I was reassured by everyone that looked after me as I lay and waited.

I was checked out and given a CT scan and an x-ray.

Fortunately I was ok and and suffered just bruises from the seatbelt, whiplash and a fractured toe. I was sent home completely reassured that I was ok. The care that I received was second to none. The doctor spent time to talk to me, tell me what was happening and to reassure me. He was absolutely fantastic.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Hurttoe123,

Thank you for taking the time to post your comments about your recent visit to A&E at East Surrey Hospital. I'm very pleased that you were so well looked after, even though you were actually accompanying your friend.

On a typical day we see between 220 and 255 patients in A&E, of whom about 90 arrive by ambulance, so its good to hear that our patients feel that we are able to find time for them in the way you describe.

Kind regards

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