"Reassuring to know that someone can come out to see me"

About: Harmoni / NHS 111

(as a service user),

I called 111 a few times about 7 weeks ago. I am 87 and have been very poorly with a chest infection. I had to call 111 and they sent someone out to see me in the night.

I was feeling really stressed and worried but they were all very kind to me. I would be very sad if they gave up this service as I live on my own and it is reassuring to know that someone can come out to see me if I am unwell.

They wanted to take me to hospital but you know how older people are, I was feeling quite strong and I was happy to stay at home if I knew they were around.

They were all very pleasant and I was happy to talk to them, they made me feel a damn sight better.

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Response from Amanda Mayo, NHS 111 Service Director, Harmoni

I hope that you are feeling much better now.

NHS111 is a 24/7 service, therefore any time you feel you need support, please do not hesitate to call us.

I am glad that your experience of the NHS111 service and the out of hours service was so good.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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