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Not as long as I thought!

Story from nhs.uk

"Not as long as I thought!"

About: Stepping Hill Hospital

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Attended AE this week for treatment for what turned out to be a fractured ankle. Pleased that the waiting times were not as bad as I feared they would be! Once assessed by the triage nurse, after about an hour, I was seen, x-rayed, and plastered promptly by the staff and was on my way after about 3.5 hours! Given this is a very busy dept I was impressed by the staff and hospital in general!

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 10 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust

Submitted on 21/07/2013 at 11:41
Published on Care Opinion on 22/07/2013 at 15:33

Thank you for your lovely comment which I have shared with the ED team and wish you a speedy recovery

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Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 11/12/2015 at 16:11
Published on nhs.uk on 12/12/2015 at 01:31

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital.

Kind regards

Patient and Customer Services Manager

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