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Out patient appointments

Story from nhs.uk

"Out patient appointments"

About: The Royal Marsden Hospital (London)

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Very poor patient care!! Very disappointed with the attitude of the hospital staff in general! It's like you owe them something for them being a specialist hospital! They didn't seam to care that I travel 10 hours to attend an appointments, then the various departments can't keep there appointments and want me to come back another day to re-attend an appointment that the plastics team couldn't be bothered to attend!!!!!! Not Happy!

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Responses

Response from The Royal Marsden Hospital (London) 10 years ago
The Royal Marsden Hospital (London)

Submitted on 10/07/2013 at 10:33
Published on nhs.uk on 11/07/2013 at 04:00

We would like to begin by apologising that you had such a poor experience at The Royal Marsden. We would very much welcome the opportunity to investigate these circumstances further and would be grateful if you would provide further details to allow us to look into this matter in more detail. This can be done via the below link which will send your comments directly to our Patient Advice and Liaison Team. http://www.royalmarsden.nhs.uk/contact/feedback/pages/feedback-form.aspx

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