"The Parking Eye fiasco"
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
Posted by pam j
I have no complaints about the care and staff at the hospital. I have always found it excellent. My problem is the new Parking Eye system. My particular gripe is that the machine does not give change. This is a retrograde step compared to the old system. I had to take my husband to the day surgery dept for 07.30 and had to leave before the first hour was up. It was still quite early, about 08.05 and I had no change. I tried the change machine in A and E but there was nothing left in it and a message advised me to "seek assistance". (From where it didnt say). I tried to get change from the hospital shop but it was not open and a member of said to try the canteen. That didnt open till 08.30. I waited untill it opened and got the change but because finding it took so long I had to pay for another hour. This is not the first time Id used the system but its the worst experience Ive had of it so far. I feel the system is upsetting for patients and their families who are already anxious and worried about going to hospital and this system is so confusing it just adds more stress at a difficult time and having read some of the comments it seems Im not the only one who thinks the system is rubbish. Does anyone ever act on these sort if complaints or are they dismissed as petty.