"Endoscopy unit - Thankyou!"

About: The James Cook University Hospital

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I wanted to thank the consultant and the team that completed my procedures today, I was petrified to say the least and they were amazing. I could not of gone through that without your support for calming me down as I was so scared. Then procedure was not anywhere near as bad as I thought it would be. The Consultant was very gentle and quick. Thank you so much. Lianne

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Response from The James Cook University Hospital

Good afternoon Lianne Thank you for your feedback regarding your visit to the Endoscopy Centre at The James Cook University Hospital. I am pleased to learn the Consultant and his team were able to provide support and that your experience was a positive one. I shall certainly forward your comments to the staff involved in your treatment, who I am sure will be very pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk. Alternatively, you can also now nominate on line at www.southtees.nhs.uk/about/awards/ With best wishes Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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