"The Tenckhoff Process"

About: Royal Preston Hospital

Anything else?

On 3 July 2013 my wife was admitted for the above process. My heartfelt thanks to the Tenckhoff Team - not because the team "did their job expertly" but the fact that everyone involved in the entire process provided the "X" factor. The surgeons, the healthcare assistants and nurses on Ward 16 RPH provided my wife with continued support and assurances. My only criticism - will the Administrators at RPH please make every effort to pass relevant information to Doctors and Ward Nurses so that personnel such as the Tenckhoff Team can continue to deliver quality service to patients in need? Failure to communicate relevant information only adds to the workload on Doctors and Ward nurses. Dare I suggest that this failure imposes additional economic and social costs? One example of the failure to communicate - the Surgeon involved was not warned in advance that beds were likely to be unavailable. Surely parties scheduled for non-essential operations should be informed 24 hours or at least be informed that delays be experienced? It does not look reflect well on the NHS for patients coming in at 0900 to discover at 12 noon that there are no beds! Many thanks to the RPH PALs team - they acted swiftly this morning to my concerns and ensured that information was passed to relevant persons.

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Response from Royal Preston Hospital

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services. Unfortunately bed availability changes on a constant basis and can be affected by factors that are unpredicatable and outside our control such as the number and nature of urgent and emergency admissions, however we will review how such information is communicated to clinical staff. Best wishes, we hope your wife is in good health.

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