"mental health - dementia patient"

I’m sorry to hear that you had concerns about the attitude of staff. This is unacceptable and I will follow this up with the department. Improving the care of people with dementia is a high priority for us. We are introducing elderly care specialists into our Emergency Departments and supporting Medical Assessment Unit and fast-tracking their admission into specialist wards where their needs will be understood and better met. We are also improving training for staff so that they understand the impact dementia can have on people, such as being disorientated and even aggressive if they are confused, and how we can care for them more effectively. We have also recently introduced the Butterfly Scheme, which enables staff to identify patients with memory problems so that there specific care needs can be met. This is being rolled out into our MAU areas. I do hope that your friend received good care while he was with in our hospital. If you have any further concerns or would like to talk to us about his experience in A&E, please contact us on 01708 435454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely Flo Panel-Coates Director of Nursing