"Ward 34 total knee replacment"

About: Darlington Memorial Hospital

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This was my second knee replacment at this hospital. I had a side room as I had had a mrsa at this hospital. The health care nurses were great, the trained staff not so good. The room never got cleaned at all in the 4 days I was there, I never saw I cleaner at all. The night staff were fab, the trained staff should not talk about patients out side of the side rooms as you can hear how two faced they are The food was great, some of the trained staff need to help the health care workers as they run around all the time. The physio were good.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your admission to Ward 34 of Darlington Memorial Hospital in May 2013. Whilst I am pleased to hear you were happy with the care you received from the Health Care Assistants and Physiotherapists, I am very sorry to hear that you were unhappy with the trained nursing staff and also the cleanliness on the ward. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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