"4 levels of bureaucracy paid for by the tax payer to make 1 appointment"

About: Telford referral and quality service (TRAQS)

(as a service user),

Due to a death in the family, I had to change my first appointment. The phone number to phone on the appointment letter was a wrong number, I was directed to a recorded message which gave me another number to phone.

The woman on the message spoke the number so fast that I had to phone 3 times to get all the number, and pay for the call 3 times.

When I phoned the new number the woman asked me for a password which she said my GP would have given me, when he made the appointment. I had not seen my GP, only a nurse, so I didn't have a password. So the woman said she couldn't make me a new appointment, she said I would have to go back to my GP.

I was unable to contact my GP as they hardly ever answer the phone. After about 3 hours of phoning and a lot of stress and frustration I got a new appointment. The nurse at the GP surgery had made the appointment through the TRAQS organisation. The wrong phone number was for another organisation.

So it had taken the doctors, 2 organisations and the hospital to make the appointment.

4 levels of bureaucracy paid for by the tax payer to make 1 appointment.

Very inefficient.

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