"Pre Admission Detail"

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We were very concerned to hear that some aspects of your experience were not what you expected. We strive to provide the highest standard of care possible and we are very sorry that this has not been your experience. Your comments regarding the Cardiology Pre-admission clinic have been forwarded to the senior managers responsible for that area. Please accept our apologies for the delay in obtaining information to respond to your concerns. The Cardiology Pre-Admission sister is very sorry that information collected on the day you attended Pre-admission clinic was not available on the day you were admitted for your operation. There is a process in place whereby all information collected during a pre-admission clinic is documented on a pathway document. This document is transferred to the relevant area and filed by administration staff ready for the day of admission. Consent for clinical procedures is not usually taken during pre-admission clinic as this usually takes place prior to the clinic when the patient sees their consultant or a member of their team. All information including consent should be available on the day of admission, whilst it may be necessary to double check some information e.g. allergies, it should not be necessary to ask for all of the information again. We are sorry that on the occasion you were admitted, you were asked for the same information again. Without knowing the exact circumstances surrounding the collection of duplicate information we are unable to explain the reason this happened. We would be very happy to investigate further to find out what went wrong. If you would like us to do this please make contact via our Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.