"I was admitted to colchester general ..."

About: Colchester General Hospital

(as the patient),

What I liked

I was admitted to colchester general after my GP sent me to EAU, I was suffering black outs and muscle spasms. I informed the nurse who treated me that I was allergic to plasters, she put a red wrist band on to show this but then procedeed to but a plaster on my arm to hold the canular in place. During the night I blacked out and unfortunatly lost bladder control, the nurses who came where patronising and asked if I had had a 'little accident' I explained about the black outs and not knowing what had happened but they did no checks on me just put me in clean clothes without offering me a wash or even a tissue. The following night I was in a lot of pain and buzzed a nurse for pain killers, she said she would get some and left, half an hour later she had still not returned so I buzzed again only for the same nurse to come in and depand what it was that I wanted this time. It wasn't for another hour that I finally got my painkillers. Unfortunatly I was diagnosed with a life long neurolgical movement disorder. Next time I need to go to hospital I will be choosing NOT to go to Colchester General.

What could be improved

The staff need to talk to each other. Patients need to be offered basic heygiene, I was in for 3 days unable to walk and I was not offered any assistance washing/brushing my teeth etc if it wasn't for my family visiting and helpping me I would have been covered in my own urine for 3 days. Staff could be more friendly, smile once in a while.

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Response from Colchester General Hospital

Essex Rivers Healthcare NHS Trust is committed to improving its service. Naturally, we are concerned to read of your experience and wish to resolve the issues raised.

Please contact me at info@essexrivers.nhs.uk and I will ensure that your comments are sent to the Complaints Manager and to the Chief Executive for action.

Paul Searle

Head of Communications

Essex Rivers Healthcare NHS Trust

Although this doesn’t help the situation described above, we do recommend the following course of action for patients or relatives encountering problems.

If something is not right, the first thing to do is ask to see the person in charge of the ward, department or clinic where you are being seen or treated. It is quite possible they will be able to sort out the problem straight away.

If you are not happy speaking to the staff involved, ask to speak to the Patient Advice and Liaison Service (PALS). PALS offers confidential, on the spot advice and support, helping patients, relatives and other visitors to sort out any concerns they may have about their care.

Our PALS covers Colchester General Hospital, Essex County Hospital, Clacton Hospital, Harwich Hospital and Halstead Hospital.

PALS is located at the main entrance to Colchester General Hospital and our drop in centre is open from 11am to 5pm weekdays. PALS staff will also visit patients on wards if requested.

PALS can be phoned from 9am to 5pm, Monday to Friday on

free phone 0800 783 7328

or 01206 742683 (from abroad +44 1206 742683)

Their email address is: PALS@essexrivers.nhs.uk

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