"Hospital review"

About: North Tyneside General Hospital

Anything else?

My husband suffered a severe seizure on 29/6/13, this has been brought on by multiple head trauma after in June 2012. Paramedics great, I feel that when he was taken to A & E, I wasn't listened to. They checked him for heart attack, diabetes and anything other than his head. He was put on a ward and discharged with no diagnosis other than stating seizure. We knew this when the paramedics came. He is confused and totally disorientated but still sent home with no follow up referral. I am now worried there may be scar tissue in the brain, discharged without a head scan is not right.

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Response from North Tyneside General Hospital

Dear Madam, I was very sorry to read the content of your post. The care and experience you describe falls very short of what we would expect for our patients. I replied to you last week because I was anxious to find more information and to act swiftly to learn more about any opportunities we missed to provide the high quality care you deserve. My frustration is compounded by the fact that my reply to you has not been recorded on the NHS Choices system. I submitted a number of responses last Friday night and unfortunately for reasons that we have yet to understand these have not been accepted. I know NHS Choices are currently looking into why this is the case but rather than experience further delays I have decided to write to you again. Please contact me on annie.laverty@nhct.nhs.uk. I want to do all I can to help and ensure you and your husband receive the information and support you need at this time. With sincere apologies once again, Annie Laverty - Director of Patient Experience

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