About: Edith Cavell Hospital

(as a relative),

What I liked


What could be improved

Elderly patient was moved from Peterborough General to Edith Cavel after having a broken ankle set. She thought she was having pins put in as it was a double fracture. Finally she was told that no operation would take place as the setting done at stamford was fine. However, she was transferred hurriedly by bus to E. Cavell. Her leg ws in plaster, with toes exposed. She had to sit on the bus with her foot down and was then trasnferred by wheelchair to the ward. No cleaning of the foot took place before she was put to bed.

The ward had two beds and was separated from the main (full) ward by an empty ward. The toilet was full of extraneous equipment.

No menu was given for food, and by the time any food arrived there were only cold leftovers available. My friend is allergic to orange juice, but was not offered an alternative. The glass jug of water was too heavy for her to lift.

There was no assistance for her to use the toilet, and she fell whilst in there due to all the stuff stored in there. She cannot remember how she got out, although the other patient tried to help. She and the other patient had to help each other into the toilet, holding open the door for each other, although they were neither fully able due to injuries.

They saw virtually nobody during their time there. They were not given any washing facilities (water, soap towels, bowl, toothbrush etc) at all, although they requested them, and she ws unable to reach the sink in the toilet due to the amount of equipment stored in there.

When she discharged herself, she had to make her own arrangements to get home although she is 88 (fully compos mentis) and obviously could not drive or go and get a bus.

What appalling service - and no wonder infections are rife in hospitals. Is this what we can all expect when we get older?

Story from NHS Choices

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Response from Edith Cavell Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful