"Telephone support. I have been ..."

About: Peterborough District Hospital

(as the patient),

What could be improved

Telephone support. I have been trying for 2 days to contact my mother who was recently admitted. I am live and am calling from the US and either no-one answers the phone or the line is continually busy. I have no idea what is happening with her, she is elderly and need to know if arrangements have to be made to return to the UK. I cannot otherwise rate the hospital, but first impressions are poor.

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Response from Peterborough District Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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