This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Telephone support. I have been ...

Story from nhs.uk

"Telephone support. I have been ..."

About: Peterborough District Hospital

(as the patient),

What could be improved

Telephone support. I have been trying for 2 days to contact my mother who was recently admitted. I am live and am calling from the US and either no-one answers the phone or the line is continually busy. I have no idea what is happening with her, she is elderly and need to know if arrangements have to be made to return to the UK. I cannot otherwise rate the hospital, but first impressions are poor.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Peterborough District Hospital 14 years ago
Peterborough District Hospital

Submitted on 17/08/2009 at 15:01
Published on nhs.uk on 15/11/2009 at 20:30

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k