"Pot Luck"

About: Eastbourne District General Hospital

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I have unfortunately been a regular patient over the past 3 years, both as an in patient and follow ups at out patients. The standard of care/treatment that you receive is either extremely poor or 1st class, you just have to be lucky the most infuriating thing is the lack of communication between consultants, one says one thing and and another says something else and when you challenge them you are told "medicine is not an exact science". Cleaning and hand hygene at this hospital is extremely poor and in some cases non existant, and the sad thing is no one cares! the biggest problem with this hospital is not staff shortages or lack of funds it is the over inflated egos of senior management and consultants who "know best" and treat the patients as an inconvienance. Yes undoubtably they save lives and in some cases they even improve the quality of life of some patients, but is it really neccessary to put patients through hell in the first place? with appointments always some months in advance and a lack of communication. What should be a hospital of excellence in Eastbourne (oh yes it's the only one we've got) is unfortunately no better then a third world clinic. On a recent stay I commented on how clean and bright the ward was and was told that it was because the bord members had visited and it was spruced up for their visit!!!!

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Response from Eastbourne District General Hospital

We're concerned to read your comments as this does not correlate with our patient experience feedback. As a Trust we are committed to giving the highest quality of care to all our patients. In monitoring this, we regularly ask for patient feedback and often receive huge ammounts of praise from patients about subjects including cleanliness, communication and standard of care. During June 2013, 94% of patients responded to our survey that they would be 'extremely likely' or 'likely' to recommend trust services to friends and family if they were in need of treatment or care. If you have individual queries or concerns about your experience, we would like to hear from you so that we can look into them. We have a Patient Advice & Liaison Service (PALS) who will be happy to help. They can be contacted on 01323 435886 or by email on: PALSE@esht.nhs.uk. Thank you for taking the time to give feedback, we will ensure your comments are passed onto appropraite staff.

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