"Sprained foot and broken toe"

About: Wansbeck Hospital

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I attended A&E yesterday after falling. The waiting area was quiet and was seen by the nurse and sent for xray very quickly where the radiographer was amazing and complealty put me at ease. Had to use a chair to be wheeled about by my friend who came with me and staff were helpful with that. However once again i was seen quickly and xray revealed that my anckle was just badly sprained and there were no breaks and would be sent home. What the nurse didnt notice was that i have a broken and twisted toe which i had to ask her to look at again....it was bent out of place so she re examined the xray with a colleague and it was confirmed. Now my problem is i can not weight bare and have been sent home with no crutches, i am having to crawl every where! Was told i could have my toe strapped up into a streight position for cosmetic reasons however unless its dislocated they wouldnt streighten it! If it doesnt go back streight i wont be able to wear shoes as it would heal overlapping my big toe. Rather cross that such a streight forward visit was ruined by someone being so flippant and dismissive of my injuries which are complicated by pre existing conditions.

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Response from Wansbeck Hospital

Dear Kirst, I was really surprised and concerned to read your post. Whilst your experience in A&E sounds positive in many ways, it also feels that there were a number of things that we failed to get right for you. If a fracture was confirmed I would have thought you would have been brought back to fracture clinic for Orthopaedic reassessment. If unable to weight bear you should have been offered crutches at A&E with follow up as appropriate. I am very sorry that neither of these things happened. I do hope that you were made comfortable pain wise by some means. I actually wrote to you last Friday to explain your options – unfortunately ongoing problems with the NHS Choices website has prevented me from passing this information on to you. I would like to receive more details about your care and if you would like to get in touch with me : annie.laverty@nhct.nhs.uk I can ensure you get appropriate and specialist advice. If you live in Northumberland you can also could self refer into Foundry House on 01670 536400 for a priority Short Term Support Service Physio visit. I hope this helps a little and that you are beginning to see some improvements naturally, With best wishes, Annie Annie Laverty- Director of Patient Experience.

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