About: Royal Preston Hospital

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had appointment today. hospital trasport did not turn up, rang hospital to tell them it has not picked me up yet they told me they would canncell appointment but when i told them that i was still going to turn up they said dont botter because you wount be see because the doctor will only be tier untill 12.15. i got to the hospital by private trasport which they rang the hospital to tell them i am on the way. i did get seen in the afternoon clinic, but i dont think i was seen by the person i was surposted to see because i was surposted to see some one about that did not happen tNeurostimulation therapy but instead i was told to take paracotmol with my tramadol and passed on to see other doctor. so far at this hospital i have now been passed to differant people 3 times and nothing done . i am going to put an offical complaint about this hospital and the hospital transport department.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. We don't commission or provide transport to and from hospital - that is arranged by other organisations and we'll pass on your comments to them. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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