"Blocked ear"

About: Bradford District Care NHS Foundation Trust / District nursing and out of hours

(as the patient),

I had a problem today as my ear was totally blocked and I was feeling dizzy. I contacted my GP receptionist who was very rude and abrupt and didnt really offer anything other than an appointment in 13 days.

I contacted the Local District Nursing Team in West Bowling and explained I am in a bit of problem and after making some enquiries the District Nurse was able to get me seen by a another District nurse. I didnt get the name of the person taking the call but she was extremely polite and very helpful.

I was seen by 2 District Nurses (Sandra Pickles and Mahroof Aktar) who were so pleasant and respectful that it was a complete contrast to my earlier experience with the GP receptionist (BTW I am beggining to believe it must be part of the job description for a GP receptionist to treat everyone with contempt).

Anyhow, the District Nurses were very professional in how they treated me and got me unblocked after a bit of syringing. I was offered very clear information about the procedure and and after care and was treated like how every citizen should be treated. Well done to both and the person who took the call.

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Response from Bradford District Care Trust

Thank you for sharing your positive experience and for expressing that the District nursing team members at Bowling demonstrated good customer care skills. The District Nursing Service operates as part of the primary care team and works to ensure patients are seen by the right person, with the right skills, at the right time.

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