"Outstanding Oncology Outpatient Care!"

About: Barnsley Hospital

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I have recently completed a course of 6 months chemotherapy treatment at Weston Park Hospital, with clinic sessions at Barnsley District General Hospital, with the aim of preventing the reoccurrence of bowel cancer. I was very much impressed with the care, compassion, professionalism and friendliness shown by the doctor and all of the nursing teams, not forgetting the helpfulness and cheery and positive attitudes shown by all of the administration and housekeeping staff. The doctor was always extremely thorough in his examinations and assessments during clinic time, taking time to listen and discuss issues with me to ensure that the most effective treatment and best possible care was given. At all times I felt that management of my treatment and safety were of paramount importance both in the Barnsley oncology clinic and at Weston Park. This was evidenced in the way that the doctor and the nursing team communicated with me and each other and how they recognised and utilised the different specialist skills and knowledge each of them possessed and the structured checking and monitoring procedures before, during and after treatments were administered. Outstanding teamwork and organisation! I consider myself very fortunate to have been cared for by such marvellous, dedicated and committed teams – all of them a great asset to their Trusts.

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Response from Jill Pell, Head of Patient Experience, Barnsley Hospital NHS Foundation Trust

Dear Gillian

Thank you for taking the time to give us such positive feedback on the care you have received as a patient from Barnsley Hospital and Weston Park. Our staff are always delighted to receive feedback from patients on their experience and it is really good to know that the management of your care across two hospitals and different teams has been delivered so well. We will share your positive comments and would like to say a big thank you for taking the time to give this feedback. If at any point you would like advice or information on how you can get involved in the work of the Trust please contact our PALS team on 01226 432430 or barnsleypals@nhs.net.

Kind regards.

Jill Pell

Head of Patient Expereince

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Response from Barnsley Hospital

Dear Gillian Thanks very much for giving us your feedback about your experience of care in our chemotherapy clinic. We are pleased that you were impressed with the care you received from our staff. We will pass on your compliments to the department. Best wishes Barnsley Hospital Communications Team

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