"Thanks to the Orthopaedic team"

About: Cheltenham General Hospital

Anything else?

In the wake of the report of neglect at Mid Staffs and the criticisms of reconfiguration of A&E provision in Gloucestershire, I wanted to provide a counter view of how the NHS is doing. This week I had an operation on my shoulder at Cheltenham General, I was nervous as I’d never had a general anaesthetic before and wasn’t sure what to expect. From my arrival to book in through to going home I received exemplary care. The whole experience was efficiently handled and the communication, attention and reassurance I received was first rate. My comfort was regularly checked and everything I needed was provided whether it was pain relief or a biscuit that I needed! I want to extend my thanks to the consultant and their orthopaedic team for not only dealing with my shoulder but for doing it in such a friendly and professional way. I hope this letter will provide an illustration of the NHS at its best.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cheltenham General Hospital

Thank you very much for taking the time to share these comments with us. We hope you're recovering well after your shoulder op. It's always great to hear positive feedback and we're sure the teams involved in your care will be really pleased to receive it. Many thanks again and we wish you all the best with your recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story