"Very disappointed with FPH"

About: Frimley Park Hospital (Frimley)

Anything else?

Mu mum was in FPH for nearly 6 weeks with a brief interlude when she was sent home withour adequate care. What the OT thought she was capable of and what she could actually do was completely different resulting in her having two falls at home and being readmitted onto another ward. Throughout her stay most of the care not the nursing but care was missing. Some staff were excellant and I can't thank them enough but there were some who did not care. Some we could not understand and some did not understand what we were trying to say. Eg Mum called the help bell and it was never answered. We found out that it was not working but they had left her with a bed pan and not gone back hours later! What were they thinking? There was very little continuity of care and some staff did not even know why she was there. she was even bullied by one nurse who told her to go to the toilet herself when mobility was an issue. The final straw was the day she was discharged. She was got up at 6.00 am normal time and sat in her chair. Later that morning she was put back to bed and removed from her room and taken to another ward who did not have space for her. She was then put in a chair in the discharge lounge and left to wait for transport. I know that this is not often the most reliable system but she sat there for over 5 hours not able to move on her own. She was not offered a drink ot anything to eat until about 3pm when they decided that she was still there. She suffers with swollen legs ans should have had her feet up but she was sitting all this time and they were so swollen the next day and still are. Where is the care? All they wanted to do was get her out as soon as they could, they kept saying to her they has people waiting for beds and made her feel as though she was a nuiscance. It seems to me that the staff do not have the time to actually care as well as nurse. She had to wait 2 days for an electric fan!! There was no communication from the doctors and very often she did know their names.

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Response from Frimley Park Hospital

We are grateful to you for raising a number of issues around your mum’s recent care. While you say some staff were excellent, you clearly saw examples of care that would not be of a standard that you or we would normally expect and we apologise to you and your mum. We will of course feed this back to the team, but if you were able to contact our Patient Advice and Liaison Service (PALS) on 01276 526530, email palsusers@fph-tr.nhs.uk, they could investigate further what went wrong and how we might improve the service in future.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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