"Day Surgery for Gyne procedure ... was very..."

About: Gloucestershire Royal Hospital

Anything else?

Had to have the same minor procedure at Cheltenham General last December and was totally amazed at the difference between the two hospitals. Apart from my Consultant and the theatre staff at Cheltenham who are/were brilliant! Using the above ratings, Cheltenham would have received 1 star across the board compared to Gloucester Royal. I was very, very anxious but was treated with compassion, respect and care from nurses and doctors across the board. Everything was explained to me and I felt able to ask questions and seek reassurance without feeling fobbed off or dismissed. Thank you Day surgery Unit Staff, Doctors and consultant at Gloucester royal Hospital :)

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Response from Gloucestershire Royal Hospital

Hi - many thanks for sharing this feedback with us. Great to hear that you were pleased with the care you received at Gloucestershire Royal, but we're concerned that Cheltenham General fell below the standard you expected. Would you like to discuss this further with our PALS team so we can look into this further? You can call them on 0800 019 3282 or email pals.gloucestershirehospitals@glos.nhs.uk

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