"Seen quickly , treated quickly, excellent A and E."

About: The James Cook University Hospital

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I had a gastoscopy last week to discover why I have difficulty swallowing certain foods, and lo and behold , whilst I was waiting for the results a piece of food got lodged in my gullet and I ended up in A and E as it was well and truly lodged and extremely uncomfortable. I took myself off to a packed A and E , and was seen almost immediately due to the nature of the reported problem to make sure there were no breathing/consciousness issues. After that there was only a short wait until I was taken through for treatment. The staff , particularly one nurse, were so kind and did their best to make me feel comfortable. The treatment consisted of the administration of a drug to relax my throat muscles in order for the trapped food to be able to move down. As A and E was getting quite full and I think my cubicle was needed it was decided to move me for observation to Ward 1whilst the drugs took effect. The staff there were absolutely lovely, did some routine tests and basically baby sat me until the drugs had the required effect. I cannot fault anything about the whole visit, and felt compelled to highlight the fact that in this age of slating the NHS , the staff were professional , competent , but above all else caring and kind. Having not been in hospital since I was seven having my tonsils removed , two visits in two weeks could have been pretty daunting but thanks to wonderful staff , it was a breeze. Well done guys

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Response from The James Cook University Hospital

Good morning Thank you for your comments regarding your experience during your visit to The James Cook University Hospital. It is always pleasing to receive words of thanks and I appreciate you taking the time to provide feedback. I am pleased to learn that staff were able to make you feel comfortable at what must have been a distressing time for you. I shall certainly forward your comments to the staff involved in your care and I am sure they will be very pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives please contact the Chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognise the important contribution nursing and midwifery make to patients and their families at The James Cook University Hospital or the Friarage Hospital on a day-to-day basis. Forms are available from the director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk Alternatively, you may wish to nominate online at www.southtees.nhs.uk/about/awards/ Many thanks again for your kind words. With best wishes Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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