"Reception"

About: Bmi - Sarum Road Hospital

Anything else?

The main reception is good. The medical reception leaves much to be desired as 15 times out of 15 it is answerphone only and 50% chance of a call back. Last time we traveled 15 miles to Winchester to get a message through. Only the medical phone number is given to patients who are seeing a doctor for consultation. Eventually we got this site on Google (we are old age pensioners) and got main reception phone number. This could break the deadlock. We went under a healthcare scheme, and stated this on the form, but they had logged us down as self pay. (We obviously had to pay a contribution under the terms of the scheme) The actual consultant seemed excellent

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Response from Bmi - Sarum Road Hospital

Thank you for taking the time to share your experience of BMI Sarum Road Hospital. Your comments were noted at the time of posting. Since that time the management of medical secretary services has changed and documentation is regularly reviewed to ensure fitness for purpose. We are very sorry that your expectations were not met on this occasion.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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