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My Operation at William Harvey Hospital

Posted By RaceyTAshford

"My Operation at William Harvey Hospital"

About: William Harvey Hospital (Ashford) / Gynaecology

(as the patient),

I had a gynae operation at the William Harvey Hospital on 13th June 2013 and I want to just tell everyone what wonderful, attentive and caring staff they have working there.

From the moment I was admitted, everybody was very efficient, looking after my every need, telling me informatively what was going to happen, asking if I had any concerns, making sure I was comfortable and even looking after my husband who fainted whilst the consultant was explaining my operation!

The NHS gets such bad press these days, so I just want to say a huge Thank You to all the lovely people who looked after me and that they do a great job.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 25/06/2013 at 23:26
Published on Care Opinion on 26/06/2013 at 10:09

Thank you so much for providing us with such lovely feedback. I will ensure that staff see your kind words. We are really proud of our staff when they provide such a high level of service with kindness and care. I do hope you (and your husband!) are recovering well from your procedure.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 05/08/2013 at 17:17
Published on nhs.uk on 06/01/2014 at 02:20

We would like to thank you for your kind words and positive feedback, this will be fedback to the staff involved, and across the Trust as we recognise the importance of positive feedback for both staff moral and learning about what gives our clients good service. We hope you are recovering well from your operation.

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