"Lack of compassion"

About: Alexandra Hospital

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I was admitted during early pregnancy with a suspected miscarriage. Every member of staff asked the same questions and looked surprised at my answers. I was told I needed to be admitted to have a scan which would be the next day however the scan never happened which meant another nights stay. II had to wait for over an hour and half for my cannula to be taken even though I had informed staff that it was causing pain and my fingers felt really cold. I also had to wait over an hour for pain relief. When I eventually went for a scan it appeared the radiographer had no idea I was having a miscarriage, referring to me being pregnant and I had to tell her. When I saw the doctor again she showed the most compassion i had recieved and said she would get bloods done and they would take 2-3 hours and I would be able to go home. But no info about what we should do next etc. 8 hours later I was still sitting on the ward with no blood results. I asked continually if they were back only to be told doctor was in theatre. When results came back I was with doctor for approx 1 minute I asked for a sick note that I asked for about 4 hours before, which had not been done. I followed doctor only to be told I couldn't stand in corridor by a nurse i needed to go back on ward, I explained I couldn't sit on ward any longer as felt I was going mad. I did become upset and a health care assistant showed some genuine concern. There was no consideration about how I might be feeling by the nursing staff after being told my pregnancy "was non viable" a horrid clinical phrase. When I eventually got my sick note and discharge paperwork I was greeted by a jovial laughing nurse who said she could understand my frustration with being kept waiting, I do not believe she would have liked to be have been greeted that way if she was in my shoes. At this point I was feeling very anxious, upset and extremely annoyed. When I eventually read my discharge papers it said I has been given a miscarriage leaflet on cedar tree which I was not and still non the wiser as to what to do next. I have an appointment with my gp who I will be discussing what to with The care and compassion I received on ward 9 is a shame as I had great care from staff at Epau on the Friday before I was admitted and could not fault care and compassion felling time was not a problem.

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Response from Alexandra Hospital

I am sorry that at such a distressing time your experience was not as it could have been. The Matron and Ward Manager would like to investigate why you experienced delays in your care as this is unusual. If you would contact the ward on 01527 505786 to arrange a convenient time we would be pleased to help you.

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