"A&E - fast, efficient and caring"

About: Leicester Royal Infirmary

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Admitted on Sunday night, very scary experience especially with some of the levels of violence from patients (security being called numerous times) - the staff shouldn't have to put up with that!! As soon as I entered I went through very quickly - bloods, ecg, test etc... the doctor who examined me - kind, courteous and informative (even though the news wasn't the best!!). He even but the cannualar in the correct hand for the procedure I was about to have. the nurses were lovely , even getting me a drink as I was in shock and making sure I was ok whilst I waited for the ambulance to take me to another hospital for treatment. The staff must be under immense pressure with some patients being unreasonable and violent, but I am thankful and lucky I was treated quickly, effectively and with dignity.

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Response from Leicester Royal Infirmary

Hi, Thank you very much for your comments. It sounds like you had a stressful ordeal, but it is never nice to be in hospital. It is fantastic to read that you were cared for and supported by our A&E staff so well during your time with us. The staff are incredibly busy and do face challenges daily, but kind words like this will really boost morale. It is a shame that we face violence and agression from patients, but our security team do a great job of managing this to ensure everyone is safe. Best wishes Communications Team Leicester's Hospitals

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