"Time waiting for review was too long"

About: East Surrey Hospital

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After being admitted to a ward to await a psych review following admissions to a&e the night before. I found it unacceptable that I was still waiting for the review 2 days later. After being told I was medically fit for discharge at 8am the morning after being taken in to a&e and was told I had to await psych review before I could go home I was willing to wait. However when I was taken to a ward a began to worry that it was going to take a long time to be reviewed. I ended up spending a night on the ward (which is was not needed as medically I was fine) and spent the following day awaiting review. At 5pm I was told that I would have to stay in another night as it was now going to take place the following day. Personally I found this highly unacceptable. So asked if I could self discharge which was met with a lot of opposition from nursing staff and doctors even tho I was medically fit! Eventually after lots discussion it was finally agreed I could self discharge! The whole experience was unacceptable and not one I wish to repeat for a psychiatric review!

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

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Dear Crazylilme

Thank you for posting your story about your recent experience at East Surrey Hospital. If you e-mail me at ian.mackenzie@sash.nhs.uk or telephone 01737 231988 I will ask someone to look into this for you.



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