"excellent and compassionate care"

About: Cumberland Infirmary

Anything else?

Gold standard care on the three recent visits. Staff superb and compassionate. Heart centre outstanding, also Urology. Not at what I expected. standards of care very high but not supported by administration- my view that top down management have been letting down the very high quality staff. They deserve a better deal. Building is a nightmare. Posh atrium, cramped wards, Whose idea was it that patients in Recovery have to be wheeled through the atrium in public view, while semi-conscious on stretchers? However, surgeons and specialist nurses outstanding. Thank you! PS Please get rid of litter of cigarette butts outside the hospital. It creates an air of hopelessness, especially seeing patients smoking in dressing gowns! This is a good hospital. It needs its morale boosting and our support in Cumbria!

Story from NHS Choices

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Response from Cumberland Infirmary

Thank you for posting your feedback on the NHS Choices website and we are pleased that you felt the care you received was Gold Standard. We are doing all we can to improve the environment. Notices are posted around the hospitals that we are smoke free and our estates staff do move people on. We have not placed smoking bins because we do not want to encourage people to smoke on the premises.

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